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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shelby Barlow

June 9, 2025

5  out of  5
rating by Shelby Barlow
"my family and i have been customers for decades and every time we are greeted with excellent customer service. 100% recommend"
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May Hernandez

June 3, 2025

5  out of  5
rating by May Hernandez
"Highly recommend this office! Kasey, Juan, and all of the staff are super nice. They are very knowledgeable and have exceeded my expectations. I’ve been a client here for a few years now and have had a wonderful experience every time I have needed them."
We responded:
"Thank you so much for the kind words and recommendation! We are thrilled to hear that we have exceeded your expectations and have been able to provide a wonderful experience in the time you have been with us. Your support means a lot to us. We're grateful to have you as part of our State Farm family!"
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Patrice Searle

May 28, 2025

5  out of  5
rating by Patrice Searle
"Everyone that I have met in this office have been so nice and helpful. Rachael has been wonderful! Helping me with many questions and changes to my Auto and Home insurance. Rachael is professional and does an excellent job knowing everything related to my insurance needs. I like the small town atmosphere at this office."
We responded:
"Thank you for the kind review Patrice! We appreciate that you enjoy the small town atmosphere in our office. That's our aim! And I agree 100%, Rachel is wonderful and I couldn't be more grateful to have her as a part of the team. "
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Jeannie Potter

May 28, 2025

5  out of  5
rating by Jeannie Potter
"I have to give this State Farm office a two thumbs up!!!!! EVERYTIME I need assistance or have a question, they are so quick to respond. They listen to all of my questions and provide all options available to me with no pressure. I have been a client with this office for almost 40 years and they have always done right by me and my family. Excellent knowledge, rates and team support!!!!! I highly recommend this group, especially RACHEL!!"
We responded:
"Wow! Thank you so much for your glowing review Jeannie! It means the world to us that you've trusted our office and State Farm for nearly 40 years—your loyalty and kind words truly inspire our team to continue providing the best service possible. Your recommendation is the highest compliment we could receive, and we're so grateful to have you as part of our State Farm family. Here's two thumbs up right back at you! 👍👍 "
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Pj Ch

May 21, 2025

5  out of  5
rating by Pj Ch
"Thumbs Up - I have had my car insurance through State Farm for many decades. I have always found the State Farm team to be very responsive and helpful. After "shopping around", I connected with Juan Ortiz State Farm in late 2022 when I moved to PA; I continue to have a very positive State Farm experience with the Juan Ortiz team. Thanks go out to Rachel and Ana who were very responsive, helpful, and knowledgeable in my recent effort to obtain info on other types of insurance."
We responded:
"Thank you so much for the kind words! I'm happy to hear we were able to continue providing the level of service that has been a big part of your positive State Farm experience. Thank you for allowing us the opportunity and thank you for recognizing Rachel and Ana's efforts. Grateful to have people like you in our State Farm family!"
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Magda Bayron

May 16, 2025

5  out of  5
rating by Magda Bayron
"Me encanta esta oficina porque todo el trabaja aquí son muy amable y te ayuda y te explican todo muy bien . Todo excelente"
We responded:
"¡Muchas gracias por su comentario! Nos alegra saber que su experiencia fue excelente y que nuestro equipo pudo ayudarte con amabilidad y claridad. ¡Estamos aquí para lo que necesites!"
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Itzel Ramírez

May 16, 2025

5  out of  5
rating by Itzel Ramírez
"Excelente atención, los recomiendo ampliamente siempre con la mejor actitud,amabilidad y mucha empatía. En español e inglés eso ayuda mucho para entender mejor nuestro seguro Los mejores !! 👏🏻👏🏻"
We responded:
"Gracias por sus amables palabras. Estamos muy orgullosos de nuestro equipo por la dedicación y atención que brindan a cada cliente. Su empatía y esfuerzo en comunicarse en español e inglés hacen toda la diferencia."
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Jason Kristie

May 15, 2025

5  out of  5
rating by Jason Kristie
"This office is always ready and willing to go above and beyond for their customers!"
We responded:
"Love hearing this! I believe it was Rachel you were working with and she is the glue that holds this place together! Appreciate you taking the time to write a review and appreciate even more that you trust us with your insurance needs. Thank you Jason!"
Profile photo of Rafael Ebenezer Balbuena Sánchez

Rafael Ebenezer Balbuena Sánchez

May 15, 2025

5  out of  5
rating by Rafael Ebenezer Balbuena Sánchez
"Most of the time my insurance is confusing to me but they made it simple, this was the best experience I've had with an insurance, keep up the good work"
We responded:
"I'm thrilled to hear we are able to simplify the insurance process for you while providing a positive experience along the way. We truly appreciate your support and will keep working hard to provide excellent service! 😊"
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Liam Ellmore

May 15, 2025

5  out of  5
rating by Liam Ellmore
"Very attentive and friendly"
We responded:
"Appreciate you Liam! Thank you for the kind words"
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Maria Alonzo

May 15, 2025

5  out of  5
rating by Maria Alonzo
"Juan and his team are amazing I love there energy, there knowledge they are so friendly and are always willing to help and teach on all the different policies that they offer."
We responded:
"Thank you Maria! So proud to hear that this is the impression that our team continues to leave on people."
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Aaron Kent

May 15, 2025

5  out of  5
rating by Aaron Kent
"Great experience was knowledgeable and friendly definitely recommend"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear you had a great experience and found our team knowledgeable and friendly! 😊"
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Lorena

May 15, 2025

5  out of  5
rating by Lorena
"A great team! Carolina answered all my questions and made me feel confident about my insurance. 10/10 recommend!"
We responded:
"I loved reading this review. It's our goal to help you understand your insurance so that you feel confident about your coverage. Your words and your recommendation mean the world to us! 😊"
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Itzel V

May 15, 2025

5  out of  5
rating by Itzel V
"Carolina V. me encanto su servicio, la forma en que explica lo hace todo más fácil, aun con términos que no entendía ella me ayudo mucho, cuando necesito ayuda todos están dispuestos a responder en la oficina. gracias por su excelente equipo!!"
We responded:
"¡Muchísimas gracias por su comentario tan positivo! Nos llena de alegría saber que Carolina pudo ayudarte y que su forma de explicar hizo todo más sencillo para ti. En nuestro oficina trabajamos con dedicación para brindar un servicio de calidad. Siempre estaremos aquí para ayudarte en lo que necesites. ¡Gracias por confiar en nosotros! 😊"
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Anais Fleury

May 15, 2025

5  out of  5
rating by Anais Fleury
"Carolina siempre ha sido de una gran ayuda en resolvernos cualquier duda y problema! Muchas gracias, excelente servicio!!!"
We responded:
"¡Muchas gracias por tus amables palabras! Nuestro oficina siempre está comprometido con brindar el mejor servicio posible. ¡Estamos aquí para ayudarte en lo que necesites! 😊"
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Yvonne Bray-Bonnage

May 2, 2025

5  out of  5
rating by Yvonne Bray-Bonnage
"I highly recommend working with Juan and his team with your insurance needs. He is the most helpful insurance agent that I have had over the years. Juan is so friendly and very patient. I had a claim which I did not know how to handle and Juan went out of his way to help me from the very beginning to the very end and in doing so made everything run smoothly and quickly. Thank you again Juan!"
We responded:
"Thank you so much for your kind words and recommendation, Yvonne! It was truly my pleasure to assist with your claim and ensure everything went smoothly from start to finish. We always strive to provide the best service possible. That's where we prove our value most. We are here to help!"
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B Mellon

March 20, 2025

5  out of  5
rating by B Mellon
"Rachel and Juan have been great to work with. Great pricing and value, even adding a 16 male driver to the plan. So easy to set up and get started. Reach out to them for any insurance needs, you won’t be disappointed."
We responded:
"So glad we could work with you to take care of your insurance needs. Especially with adding a youthful driver! Thank you Bernadette! We appreciate you!"
Profile photo of Carolina Vera

Carolina Vera

December 11, 2024

5  out of  5
rating by Carolina Vera
"I love that whenever I have a question about my policy they always are there for me. Rachel made sure I understood everything, even how my life insurance works!"
We responded:
"Thank you for the review Carolina! Happy to see that our office's mission shines through in our customer interactions. From understanding the importance of life insurance to just generally understanding your insurance!"
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Chris Siefert

June 20, 2024

3  out of  5
rating by Chris Siefert
"Quoted one price then pulled a switcheroo, At the time of activation. Service was good beside the unexpected price increase."
We responded:
"Hi Chris. I reached out through email. I'm glad we were able to connect and discuss your policy. Apologies for any misunderstandings there may have been initially!"
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Angela Rupard

June 13, 2024

5  out of  5
rating by Angela Rupard
"Always have had an amazing experience with this office, but recently had a great one with Casey! Casey scheduled a call to go over my current insurance policies and took the time to explain what my coverage was and different avenues I could explore. I was not too knowledgeable on insurance before, and Casey made it an informative and fabulous experience!"
We responded:
"Thank you so much for the kind words Angela! We appreciate you trusting us for all your insurance needs. It's a privilege and our pleasure to work with customers like you! "
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Shannon McClure

June 4, 2024

5  out of  5
rating by Shannon McClure
"Casey is amazing and a great addition to Juan's (also amazing) team! She is extremely knowledgeable and took the time to schedule a call with my wife and I to go over our policy and make suggestions as to how we could improve our coverage. She gave rationale to ensure we knew exactly what changes were being made and why, which eased any anxieties we had about making changes. She's easy to talk to and made a normally daunting task an enjoyable experience. I highly recommend giving her a call if you are looking for ways to update your policy."
We responded:
"Shannon! You and Colleen are the best! We appreciate you!"
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Eligio Zermeno

June 4, 2024

5  out of  5
rating by Eligio Zermeno
"Very pleased with the service, thanks to Junior Rios he made it go fast and made it easy to understand. Would recommend!"
We responded:
"Thank you Eligio! It's always nice to hear that our customers feel taken care of"
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Bernardo Guzman

June 4, 2024

5  out of  5
rating by Bernardo Guzman
"Excelente servicio te tiene paciencia y siempre me ayuda en cualquier pregunta muchas gracias a omar sanchez"
We responded:
"¡Gracias Bernardo! Omar es una gran incorporación a nuestra oficina. Gracias por confiarnos sus necesidades de seguro."
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Alfonso Domínguez

May 30, 2024

5  out of  5
rating by Alfonso Domínguez
"Excelente servisio de estos dos amigos junior y homar"
We responded:
"¡Gracias Alfonso! ¡Junior y Omar son geniales!"
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James Barker

May 15, 2024

5  out of  5
rating by James Barker
"Saved me a lot of money with more coverage."
We responded:
"Thank you for trusting us with your insurance needs James! So happy to hear we were able to save you money AND provide you with more coverage"